Rural/Metro Fire Department has served Knox County, Tennessee since 1977. Its sixteen stations protect a population of 223,000, making it the third largest jurisdiction in the state. All of its stations provide emergency medical response, and thirteen of its engine companies include paramedics. Rural/Metro operates Knox County’s hazardous materials team from the main station in the Town of Farragut. In addition to emergency response, Rural/Metro Fire provides prevention services to the Town of Farragut and Public Fire Safety Education to Knox County under separate contracts. It achieves cost-saving economies of scale by sharing emergency dispatching, fleet maintenance, and other support services with Rural/Metro EMS, Knox County’s ambulance provider since 1985. Rural/Metro Fire Department in Knox County is funded largely from subscription agreements with property owners.
- Teamwork -- Our employees make it possible to provide superior services 24 hours a day, 7 days a week.
- Integrity -- Our reputation is our most valuable asset and demands that we uphold the highest ethical standards in all circumstances.
- Trust -- Trust is at the core of what we do. Through our work, we are trusted with the health and safety of the citizens we assist.
- Commitment -- We pledge to provide exemplary care and customer service to our patients and partners.
- Differentiation -- We are driven to a higher standard and compelled to be innovative in our approach to business success.
- Accountability -- We must act responsibly in all interactions in order to further the mission of the organization